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Frequently Asked Questions

  1. Order Status Questions
    1. How do I change or cancel my order?
    2. What is the status of my order?
  1. Q:

    How do I change or cancel my order?

    A:

    Please contact the Zappos Customer Loyalty Team at 1-800-927-7671 immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

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  2. Q:

    What is the status of my order?

    A:

    After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of Zappos.com. From there, you will be able to view information about your order.

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